Between two customers there is a drive. The calendar knows that.
On-site appointments carry the address and travel time. Between two such appointments, the system plans in the drive so that nobody is double-booked.
What is attached to an appointment
On site or remote support: the appointment type decides whether travel is planned in.
- On siteThe appointment carries the address and travel time. The customer’s address is entered as the location in the calendar entry.
- Remote supportInstead of an address, the appointment carries an online link. No travel is planned in.
- NavigationOn-site appointments include a navigation link for Google Maps. Work instructions as PDF carry a QR code for this.
- Travel on the invoiceThe timesheet calculates travel kilometres and the flat fee and books them to the order. More under Billing travel.
Related
Routes without double bookings?
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