IT support that carries on where others stop.
For SMEs, trades businesses and the self-employed in Berlin and Brandenburg. You reach a real person, we are on your screen via remote support in minutes, and on site when it is needed.
Six modules you can call on at any time
Individually when needed, or together in a maintenance contract with a fixed monthly fee.
Remote support
We connect securely to your computer, you watch along, and we solve the problem directly. Nothing to install on your side.
DetailsOn-site service
When a fault has to be fixed physically or something needs setting up, we come to you with the right tools.
DetailsEmergency hotline
Clients with a maintenance contract get an emergency number that also rings outside business hours.
DetailsMaintenance contracts
A monthly flat fee instead of hourly billing in an emergency. We monitor backup, updates and antivirus and act before things break.
DetailsBackup & security
Set up, tested, documented. We make sure your backup can really be restored when it counts.
DetailsUpdates & migration
Operating system, Office or server: we plan ahead, test and switch over with minimal downtime.
Details
Where we step in
We are not the first call, but the most reliable one when the usual approach has run out.
- Custom solutions
- There is no ready-made product, or it only fits 80 %? We build the missing 20 %: tailor-made software, custom interfaces and hardware bridges between systems.
- Complex migrations
- Legacy systems without a clean export interface, data structures that standard tools cannot map, minimal downtime. We analyse, plan the cut-over and switch over without data loss.
- Stubborn problems
- The fault cannot be reproduced, the log file shows nothing, the manufacturer says "everything is fine on our side". We go deeper: architecture analysis, network diagnostics, reverse engineering.
Who we work for
We only serve business clients, from sole traders and trades businesses to mid-sized companies. That means predictable maintenance contracts, B2B-compliant invoices, clear availability in a crisis and a documented service history.
- SMEs and mid-sized companies
- Trades businesses
- Self-employed and freelancers
- Tax advisers, clubs and associations
Start remote support
Via our own remote support server in Germany. No installation, no account, no third-party cloud.
- Download the packageThe ZIP file contains the remote support program for Windows.
- Unzip and startDouble-click "Fernsupport starten" (start remote support). Nothing is installed.
- Give us the ID and passwordCall us on 0173 644 22 17 and we will connect.
IT problem? Send us a short message.
For urgent faults, phoning us is the fastest way. For routine requests, a short message is enough.
0173 644 22 17