Emergency hotline: reachable when the server fails at the weekend.
Customers with a maintenance contract get an emergency number that rings outside business hours too. On the other end you speak to someone who knows your system.
What the hotline changes for you
Clear availability in a crisis is part of what we promise our business customers.
- Outside business hours tooIf the server fails at the weekend, the emergency number still rings.
- No hotline merry-go-roundNo ticket, no queue with ever-changing contacts. You speak to someone who knows your system.
- Help by the shortest routeVia remote support where possible, and on site where necessary.
- DocumentedEmergency call-outs also go into the fully documented service history.
No maintenance contract yet?
The emergency number is part of the maintenance contract. Without a contract, the quickest way to reach us for urgent faults is by phone on 0173 644 22 17. For routine requests, a short message is enough.
Related
Don’t want to be alone when it matters?
We tailor a maintenance contract to your IT, with an emergency number for when things go wrong.
0173 644 22 17