IT service for medical practices: so consultation hours do not depend on a computer.
If the reception computer will not start in the morning or the practice management system stalls, the whole practice stops. We look after the computers and the server your practice management system runs on, keep them up to date and make sure the backup works. In Berlin, Brandenburg and Havelland.
The IT a practice needs
The practice management system itself comes from your software vendor. For it to run reliably, the technology around it has to work: workstations at reception and in the treatment rooms, a server, a stable network and a backup that can be restored in an emergency. That is what we take care of.
- Set up and look after computers and the server for the practice management system
- Install operating system and program updates as planned
- Set up and test the backup of the practice management system
- Printers, network and Wi-Fi in the practice
- Prepare new workstations and retire old ones securely
How we work with practices
Patient data is among the most sensitive data there is. That is why we work transparently and agree any intervention with you.
- Remote support firstWe solve many problems within minutes using our own remote support. You can watch on screen what we do. The connection runs via our server in Germany, not a third-party cloud.
- On site when neededHardware, cabling or a new workstation: then we come to the practice. This also works without a maintenance contract, billed at the hourly rate.
- Updates at the right timeWe schedule larger updates so they do not disrupt the practice, for example outside consultation hours.
- Backups that are testedA backup is only worth something if it can be restored. We set it up and test it. More on backup & security
- Security alerts in viewWhen the BSI (Germany’s Federal Office for Information Security) warns of a serious vulnerability, you will find our assessment on the security alerts page.
For practices in Berlin, Brandenburg and Havelland
Our office is in Möthlow in Havelland. From there we quickly reach Nauen, Falkensee, Rathenow or Brandenburg an der Havel, and we also come to Berlin. Remote support works wherever you are.
Frequently asked questions
Do you also support our practice management system itself?
The software and its functions are supported by your software vendor. We take care of the technology it runs on: computers, server, updates, network and the backup.
Do we need a maintenance contract?
No. We also come without a contract and bill at the hourly rate. A maintenance contract pays off if you need support regularly and want predictable costs.
How quickly can you help?
By remote support often right away. On site it depends on the distance; travel times from Möthlow are listed for each place in the service area.
How does remote support work?
You start our remote support program, nothing needs to be installed. You give us the ID shown, and we connect. More on remote support
Related
IT support for your practice
Tell us briefly how many workstations you have and where things are stuck. We will get back to you with a proposal.
0173 644 22 17