Questions? Your website answers, even after hours.
In the bottom right of your website sits a “Questions?” button. Behind it, an AI answers your visitors’ first questions, using only what is on your website. Once things get specific, a person from your team takes over, straight from their phone.
How a conversation works
Try it on this page: the “Questions?” button in the bottom right is exactly this assistant.
- Visitor asksFor example: “Do you also maintain IT for medical practices?” Around the clock, without a form.
- AI answers from your siteThe answer is based only on your page content and links to the matching subpage.
- Handover to your teamAfter a few questions, or whenever the visitor wants, one click passes the conversation to a person. Your team is notified on their phones straight away.
- You reply from TelegramThe conversation arrives in Telegram, on the phone or at the PC. Your reply appears in the visitor’s chat window.
Answers only what is on your site
An assistant that makes up prices does more harm than good. That is why the limits are tight.
- Knowledge from your websiteWhenever your site changes, the assistant gets the new version automatically. We also store fixed details such as prices or opening hours.
- Nothing made upIf it is not on your site, it does not answer. Instead it refers the visitor to your team.
- With a sourceEvery answer comes with a link to the matching subpage, so visitors can read up instead of trusting blindly.
- Stays on topicIt declines questions unrelated to your business. Anyone who keeps misusing it is only referred to your team from then on.
Live chat without a call centre
The AI is there to prepare enquiries, not to replace you. A quote or an assessment needs a person. So the assistant hands over to your team after a few answers. You decide how many questions the AI answers itself.
The conversation so far goes along, so your customer does not have to repeat anything.
- The live chat is linked to Telegram: you reply straight from Telegram, and the chat window on the website shows your reply at once
- Several team members can share the Telegram access. Whoever has time replies, even on the move and without sitting at a PC
- On top of that, ntfy reports every new enquiry as a push notification on the phone, even when Telegram is not open
- Live hours freely adjustable; outside them the assistant asks for a phone number or email
- Away switch for holidays and customer appointments
- If a visitor is waiting, Telegram and ntfy remind you again after 2, 5 and 10 minutes
- If no reply comes, the visitor sees your phone number and the contact form
Costs under control
The AI is billed by usage. An answer usually costs less than one cent, and caps make sure it stays that way.
- Cap per day and monthOnce the budget is reached, the AI pauses. Visitors can still chat with you live or use the contact form.
- Protection against misuseLimited messages per visitor within 10 minutes and per day, limited length per message.
- Few AI answers per conversationBecause the AI hands over to your team early, even a long conversation stays cheap.
Frequently asked questions
Do I have to be available all the time?
No. Outside your live hours the assistant says so openly and asks for a phone number or email address. The enquiry is not lost; you reply when you have time.
Can the AI quote wrong prices?
It only gives details that are on your website or in the stored facts. If something is missing, it refers the visitor to your team. Before launch we test the assistant with typical questions from your customers.
Does this work with my existing website?
With a custom website from us it is easiest to add. Whether it fits your existing site is something we clarify in the first meeting.
Does the assistant speak English?
Yes. If your website has an English version, it answers there in English, using the English content.
Goes well with
An assistant that knows your website
We set up the “Questions?” button on your website, test it with typical customer questions and connect it to Telegram and ntfy on your team’s phones.
0173 644 22 17