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Remote support: help right on your screen, without installation.

We connect securely to your computer and you see every step. The connection runs through our own remote support server in Germany, with no account and no third-party cloud.

Describe your IT problem All IT support building blocks
Hands working on a laptop

Connected in three steps

All you need is the remote support package and a phone.

  1. Download the packageThe ZIP file contains the remote support program for Windows.
  2. Unzip and startDouble-click "Fernsupport starten" (start remote support). Nothing is installed.
  3. Tell us the ID and passwordCall us on 0173 644 22 17 and we will connect.
Download remote support (ZIP, 23 MB)

What remote support means with us

Many problems can be solved directly on screen. That saves you waiting time and saves us the journey.

  • You watch alongWe work on your screen while you watch. You always know what we are doing.
  • Nothing to installThe program runs directly from the unzipped folder. No installation is left on your computer.
  • Our own server in GermanyThe connection runs through our own encrypted remote support server. No account with a third-party provider, no outside cloud.
  • When it has to continue on siteIf a fault cannot be fixed remotely, we come to you in Berlin and Brandenburg.

Related

IT problem? Send us a short message.

For urgent faults, phoning is the fastest way to reach us. For routine requests, a short message is enough.

0173 644 22 17
Describe your IT problem