Feature reference · chapter 11 of 13

Timesheets and remote support

Record and bill working time per customer, start remote support sessions and have them logged automatically.

All screenshots show sample data. Names, amounts and addresses are made up. Menu names and screenshots show the German user interface.

Timesheets

Menu Zeiterfassung Stundenzettel

For each customer, the recorded times and how much of it has not yet been billed. Tiles show running timers, open hours with the trend over the last 4 weeks and the customers with the most open time.

Screenshot Timesheets in 1x1-WorkOrderAgent — Sample data Click to enlarge.

Filters timers, open hours, none
Customer search
A click opens the customer’s timesheet
Billing of open time

Keywords Time tracking Hours Timer Working time Billing

Multi-timer

Menu Zeiterfassung Multi-Timer

Run several timers at once, for example travel time and on-site work, or two customers side by side. At the top are running and paused timers, the total running time and the activities recorded today. Each running timer is a card where you note activities, pause or stop.

Screenshot Multi-timer in 1x1-WorkOrderAgent — Sample data Click to enlarge.

Start a timer by clicking a customer
Note activities with the time directly in the timer
Pause and stop per timer
Customer search across all customers

Keywords Multi-timer Stopwatch Time tracking Parallel Activities

Remote support

Menu Zeiterfassung Fernwartung

Your customers’ remote support devices, grouped by customer, connected with one click. If a customer gives you an ID on the phone, enter it in the quick connect field. It is saved with the customer and connected straight away. Sessions are added to the timesheet automatically.