# Job appointments: a calendar that thinks ahead

> An appointment on an order starts the timesheet; one with a prospect sets them to "contacted". Appointments appear in the customer portal and on every device.

Source: https://1x1it.de/en/workorderagent/termine/termin-am-vorgang/

Appointments are linked to the order, the customer and the employee. When an appointment on an order begins, the timesheet starts. When it ends, the entry is already on the right order.

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[All appointment features](https://1x1it.de/en/workorderagent/termine/)

Appointments on jobs Appointments

- **Order:** Appointment starts the timesheet
- **Prospect:** Status changes to "contacted"
- **Customer:** sees appointments in the portal
- **Defects:** Appointment with online confirmation
- **Device:** on the phone via CalDAV

## From appointment to invoice line

What happens when an appointment is linked to an order.

- Appointment on the order: You enter the appointment directly on the order.
- On the device: The appointment appears in the employee's calendar via CalDAV, with the order details one tap away.
- Timesheet starts: When the appointment begins, the timesheet starts automatically.
- Entry recorded: The entry goes into the timesheet on the right order, with travel time from the logbook. In the background, the invoice line is created.

## More links

- Appointment with a prospect: An appointment with a prospect sets their status to "contacted".
- Appointment in the customer portal: The customer sees their appointments in the portal, split into remote and on-site.
- Appointment to fix a defect: For a defect, you send the customer a suggested appointment, which they confirm online.
- Email templates: Appointment suggestions and confirmations use customisable HTML templates with placeholders.

## Related

[Calendar sync Outlook, iPhone and Google](https://1x1it.de/en/workorderagent/termine/kalender-abgleich/)
[Follow-ups With priority and responsibility](https://1x1it.de/en/workorderagent/termine/wiedervorlagen/)
[Timesheets Time recorded on the order](https://1x1it.de/en/workorderagent/stundenzettel/)
[Appointments Calendar, suggested appointments, follow-ups](https://1x1it.de/en/workorderagent/termine/)

## Appointments that do the maths?

Try the WorkOrderAgent free for 20 days, or let us show you the route from appointment to invoice.

[0173 644 22 17](tel:+491736442217)

[Request a demo](https://1x1it.de/en/kontakt/#anfrage)