# Track defects until they are fixed

> Record defects on the order with a photo, propose a repair appointment with online confirmation and keep the status visible, including in the customer portal.

Source: https://1x1it.de/en/workorderagent/auftragsverwaltung/maengel/

A defect is recorded on the order, with a photo. The customer receives a proposed appointment, confirms it online and sees the status in their customer portal.

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[All order management functions](https://1x1it.de/en/workorderagent/auftragsverwaltung/)

Defects Order

- **Recording:** on the order, with a photo
- **On the move:** on the smartphone, no app
- **Appointment:** proposal with online confirmation
- **Status:** visible until fixed
- **Customer:** sees their defects in the portal

## From photo to fix

- Record the defect: Take a photo on site with your smartphone and record it on the order.
- Propose an appointment: The customer receives proposed appointments by email and confirms their preferred one with a single click.
- Fix it: The appointment is linked to the order. You record time and materials in the timesheet, as for any job.
- Follow up on the status: The defect stays visible on the order and in the customer portal until it is fixed.

## Everywhere the defect shows up

One entry that shows the same status everywhere.

- On the order: Photos, plans and PDFs are attached to the order.
- In the customer portal: The customer sees their orders, invoices and defects via their encrypted link.
- In the calendar: The repair appointment appears in the employee's calendar, including in Outlook or on an iPhone.

## Related

[Acceptance Sign the report on site](https://1x1it.de/en/workorderagent/auftragsverwaltung/abnahme/)
[On the move Photo and line item on the smartphone](https://1x1it.de/en/workorderagent/auftragsverwaltung/mobil/)
[Customer portal Defects and documents for your customers](https://1x1it.de/en/workorderagent/auftragsverwaltung/kundenportal/)
[Order management From quote to paid invoice](https://1x1it.de/en/workorderagent/auftragsverwaltung/)

## Keep proper track of defects?

Try the WorkOrderAgent free for 20 days, or let us show you defect management on a sample order.

[0173 644 22 17](tel:+491736442217)

[Request a demo](https://1x1it.de/en/kontakt/#anfrage)