# Time & remote support: wiki

> Wiki with screenshots: Timesheets, Multi-timer, Remote support. Record and bill working time per customer, start remote support sessions and have them logged …

Source: https://1x1it.de/en/wiki/workorderagent/zeit-fernwartung/

Feature reference · chapter 11 of 13

# Timesheets and remote support

Record and bill working time per customer, start remote support sessions and have them logged automatically.

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Typos are no problem. The search also finds similar terms and German words.

## In this chapter

- Timesheets
- Multi-timer
- Remote support

All screenshots show sample data. Names, amounts and addresses are made up. Menu names and screenshots show the German user interface.

## Timesheets

Menu Zeiterfassung Stundenzettel

For each customer, the recorded times and how much of it has not yet been billed. Tiles show running timers, open hours with the trend over the last 4 weeks and the customers with the most open time.

Sample data Click to enlarge.

- Filters timers, open hours, none
- Customer search
- A click opens the customer’s timesheet
- Billing of open time

Keywords [Time tracking](https://1x1it.de/en/wiki/workorderagent/?q=Time%20tracking) [Hours](https://1x1it.de/en/wiki/workorderagent/?q=Hours) [Timer](https://1x1it.de/en/wiki/workorderagent/?q=Timer) [Working time](https://1x1it.de/en/wiki/workorderagent/?q=Working%20time) [Billing](https://1x1it.de/en/wiki/workorderagent/?q=Billing)

## Multi-timer

Menu Zeiterfassung Multi-Timer

Run several timers at once, for example travel time and on-site work, or two customers side by side. At the top are running and paused timers, the total running time and the activities recorded today. Each running timer is a card where you note activities, pause or stop.

Sample data Click to enlarge.

- Start a timer by clicking a customer
- Note activities with the time directly in the timer
- Pause and stop per timer
- Customer search across all customers

Keywords [Multi-timer](https://1x1it.de/en/wiki/workorderagent/?q=Multi-timer) [Stopwatch](https://1x1it.de/en/wiki/workorderagent/?q=Stopwatch) [Time tracking](https://1x1it.de/en/wiki/workorderagent/?q=Time%20tracking) [Parallel](https://1x1it.de/en/wiki/workorderagent/?q=Parallel) [Activities](https://1x1it.de/en/wiki/workorderagent/?q=Activities)

## Remote support

Menu Zeiterfassung Fernwartung

Your customers’ remote support devices, grouped by customer, connected with one click. If a customer gives you an ID on the phone, enter it in the quick connect field. It is saved with the customer and connected straight away. Sessions are added to the timesheet automatically.

Sample data Click to enlarge.

- Several remote support programs
- Quick connect by ID
- Automatic time recording for the session

Keywords [Remote support](https://1x1it.de/en/wiki/workorderagent/?q=Remote%20support) [Remote access](https://1x1it.de/en/wiki/workorderagent/?q=Remote%20access) [Remote maintenance](https://1x1it.de/en/wiki/workorderagent/?q=Remote%20maintenance) [Device ID](https://1x1it.de/en/wiki/workorderagent/?q=Device%20ID)

[Previous chapter Documents (DMS)](https://1x1it.de/en/wiki/workorderagent/dms/)
[Next chapter Fleet management](https://1x1it.de/en/wiki/workorderagent/flotte/)

More about this area on the [product page](https://1x1it.de/en/workorderagent/stundenzettel/).

## Prefer to see it live?

We will show you 1x1-WorkOrderAgent in a demo, using your own workflows. Or try it free for 20 days with all modules.

[0173 644 22 17](tel:+491736442217)

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