# Emergency hotline for maintenance customers

> For customers with a maintenance contract: an emergency number that rings outside business hours too. You speak directly to someone who knows your system.

Source: https://1x1it.de/en/it-support/notfall-hotline/

Customers with a maintenance contract get an emergency number that rings outside business hours too. On the other end you speak to someone who knows your system.

[Request a maintenance contract](https://1x1it.de/en/kontakt/#anfrage)
[All IT support modules](https://1x1it.de/en/it-support/)

Emergency hotline IT support

- **For:** customers with a maintenance contract
- **Reachable:** outside business hours too
- **Contact:** direct, no ticket system
- **Help:** via remote support or on site

## What the hotline changes for you

Clear availability in a crisis is part of what we promise our business customers.

- Outside business hours too: If the server fails at the weekend, the emergency number still rings.
- No hotline merry-go-round: No ticket, no queue with ever-changing contacts. You speak to someone who knows your system.
- Help by the shortest route: Via [remote support](https://1x1it.de/en/it-support/fernwartung/) where possible, and [on site](https://1x1it.de/en/it-support/vor-ort-service/) where necessary.
- Documented: Emergency call-outs also go into the fully documented service history.

## No maintenance contract yet?

The emergency number is part of the [maintenance contract](https://1x1it.de/en/it-support/wartungsvertrag/). Without a contract, the quickest way to reach us for urgent faults is by phone on [0173 644 22 17](tel:+491736442217). For routine requests, a short message is enough.

## Related

[Maintenance contracts Fixed fee, ongoing care](https://1x1it.de/en/it-support/wartungsvertrag/)
[Backup & security Backups you can actually restore](https://1x1it.de/en/it-support/backup/)
[Remote support Help without installation](https://1x1it.de/en/it-support/fernwartung/)
[IT support & maintenance All modules at a glance](https://1x1it.de/en/it-support/)

## Don’t want to be alone when it matters?

We tailor a maintenance contract to your IT, with an emergency number for when things go wrong.

[0173 644 22 17](tel:+491736442217)

[Request a maintenance contract](https://1x1it.de/en/kontakt/#anfrage)