# IT support Berlin & Brandenburg

> IT support for SMEs, trades and the self-employed in Berlin & Brandenburg: remote support in minutes, on-site service, maintenance contracts, backup, migration.

Source: https://1x1it.de/en/it-support/

For SMEs, trades businesses and the self-employed in Berlin and Brandenburg. You reach a real person, we are on your screen via remote support in minutes, and on site when it is needed.

[Describe your IT problem](https://1x1it.de/en/kontakt/#anfrage)
Start remote support

IT support & maintenance Type 01

- **Service:** Remote support and on site
- **Area:** Berlin & Brandenburg
- **Contracts:** Maintenance with emergency hotline
- **Clients:** Business clients (B2B)

## Six modules you can call on at any time

Individually when needed, or together in a maintenance contract with a fixed monthly fee.

[Remote support We connect securely to your computer, you watch along, and we solve the problem directly. Nothing to install on your side. Details](https://1x1it.de/en/it-support/fernwartung/)
[On-site service When a fault has to be fixed physically or something needs setting up, we come to you with the right tools. Details](https://1x1it.de/en/it-support/vor-ort-service/)
[Emergency hotline Clients with a maintenance contract get an emergency number that also rings outside business hours. Details](https://1x1it.de/en/it-support/notfall-hotline/)
[Maintenance contracts A monthly flat fee instead of hourly billing in an emergency. We monitor backup, updates and antivirus and act before things break. Details](https://1x1it.de/en/it-support/wartungsvertrag/)
[Backup & security Set up, tested, documented. We make sure your backup can really be restored when it counts. Details](https://1x1it.de/en/it-support/backup/)
[Updates & migration Operating system, Office or server: we plan ahead, test and switch over with minimal downtime. Details](https://1x1it.de/en/it-support/updates-migration/)

## Where we step in

We are not the first call, but the most reliable one when the usual approach has run out.

- **Custom solutions:** There is no ready-made product, or it only fits 80 %? We build the missing 20 %: tailor-made software, custom interfaces and hardware bridges between systems.
- **Complex migrations:** Legacy systems without a clean export interface, data structures that standard tools cannot map, minimal downtime. We analyse, plan the cut-over and switch over without data loss.
- **Stubborn problems:** The fault cannot be reproduced, the log file shows nothing, the manufacturer says "everything is fine on our side". We go deeper: architecture analysis, network diagnostics, reverse engineering.

## Who we work for

We only serve business clients, from sole traders and trades businesses to mid-sized companies. That means predictable maintenance contracts, B2B-compliant invoices, clear availability in a crisis and a documented service history.

- SMEs and mid-sized companies
- Trades businesses
- Self-employed and freelancers
- Tax advisers, clubs and associations

## Start remote support

Via our own remote support server in Germany. No installation, no account, no third-party cloud.

- Download the package: The ZIP file contains the remote support program for Windows.
- Unzip and start: Double-click "Fernsupport starten" (start remote support). Nothing is installed.
- Give us the ID and password: Call us on [0173 644 22 17](tel:+491736442217) and we will connect.

[Download remote support (ZIP, 23 MB)](https://1x1it.de/wp-content/uploads/2026/06/1x1IT-Fernsupport.zip)

## IT problem? Send us a short message.

For urgent faults, phoning us is the fastest way. For routine requests, a short message is enough.

[0173 644 22 17](tel:+491736442217)

[Describe your IT problem](https://1x1it.de/en/kontakt/#anfrage)